Xbji Privacy Policy — Your information is completely safe with us

1 Introduction

Xbji is a trusted online gaming platform in Bangladesh. We believe that protecting a member's personal privacy is not merely a legal obligation — it is our ethical responsibility. This privacy policy applies to the xbji website, mobile app, and all associated digital services.

Whether you are registering on xbji, making a deposit, playing a game, or contacting our support team, we make protecting your information our top priority at every step. This document clearly explains what data xbji collects, why it is collected, and how it is used and stored.

2 What Information We Collect

Xbji only collects the information needed to deliver the best possible service and ensure platform security. We never ask for data that is not necessary.

Personally Identifiable Information

• Name: Your full name, used for KYC verification.
• Date of Birth: Required for age verification.
• National ID / Passport Number: To verify your identity.
• Email Address: For account communications and security-related notifications.
• Mobile Number: For OTP verification and payment-related operations.

Financial Information

• BKash, Nagad, or Rocket account numbers — used solely for transaction processing.
• Deposit and withdrawal history.
• Xbji never collects your mobile banking PIN or password.

Technical Information

• IP address and device type.
• Browser version and operating system.
• A log of your platform activity — which games you played, when you logged in, and so on.
• Cookie and session data (see the cookies section for details).

3 How Your Data Is Used

Xbji uses the data it collects solely for defined purposes. We never use your information for advertising, sell your profile, or engage in any unethical activity.

1. Account Management: To complete registration, login, and KYC verification.
2. Transaction Processing: To process deposits, withdrawals, and bonus payments.
3. Security Monitoring: To prevent fraud, money laundering, and unauthorized access.
4. Support Services: To help resolve your issues quickly.
5. Promotions & Offers: To share relevant offers based on your preferences — but only through xbji's own platform.
6. Legal Compliance: To comply with applicable laws and regulatory authority directives.
7. Platform Improvement: To run analytics and improve the user experience.

4 When and With Whom Your Data Is Shared

Xbji's core principle is to keep your personal data as limited as possible. However, in certain specific circumstances, sharing some information becomes necessary.

Payment Processors

Limited financial information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions. These providers operate under their own privacy policies.

Technology Partners

Only necessary technical information is shared with game software providers and hosting service providers. Strict confidentiality agreements are in place with all such partners.

Legal Obligations

Data may be disclosed to comply with applicable laws in Bangladesh or valid directives from government or regulatory authorities. This is beyond xbji's control.

5 Data Protection Measures

Xbji uses industry-leading security technology to protect your privacy. Our security framework is multi-layered, so if one layer is ever compromised, the others continue to keep your data safe.

• TLS/SSL 256-bit Encryption: All data between your browser and xbji's servers is encrypted.
• Firewall & Intrusion Detection: Advanced firewall active to prevent unauthorized access.
• Database Encryption: Stored data is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security can be added to your account.
• Regular Security Audits: Regular penetration testing is conducted by third parties.
• Access Control: Only authorized personnel have access to specific data.

6 Cookie Policy

The xbji website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser — they are completely harmless.

Cookie Controls

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may cause some xbji features to stop working correctly.

7 Your Rights

Xbji believes you are the owner of your data. That is why you should have full control over your own information.

To exercise any of these rights, contact xbji's support team. We generally respond to requests within 30 days.

8 How Long Your Data Is Retained

Xbji does not retain any information beyond what is necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Account Information: For the duration of the active account and 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: 5–7 years to meet regulatory requirements.
• Support Conversations: 2 years after issue resolution.
• Technical Logs: Typically 90 days.
• Analytics Data: Anonymized and retained for a maximum of 1 year.

Once the retention period expires, data is securely deleted or fully anonymized.

9 Protection of Minors

Xbji is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

10 Privacy Policy Updates

Xbji may update this privacy policy from time to time. Any changes will be published on this page with a revised date. For significant changes, you will be notified via your registered email or through a platform notification.

Continued use of xbji after any updates will be considered acceptance of the revised policy. We recommend visiting this page regularly to stay informed.

11 Contact

If you have any questions, concerns, or requests regarding the Privacy Policy, xbji's support team is always here to help.

We typically respond to all requests within 24–48 hours. For urgent matters, reaching out via live chat will get you a faster response.